Please read these terms carefully before using fan77's platform and services
Essential points you should know about using fan77
You must be at least 21 years old and a resident of Indonesia to register and play on fan77.
One account per person. Account sharing, multiple accounts, and proxy use are strictly prohibited.
KYC verification may be required for withdrawals. Provide accurate identity documents when requested.
Any fraudulent activity, bonus abuse, or cheating will result in immediate account suspension.
Last Updated: January 15, 2026
In these Terms and Conditions, the following terms shall have the meanings set forth below:
By registering an account, accessing the Website, or using any Services provided by fan77, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, you must not use the fan77 Services.
fan77 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Continued use of the Services after such changes constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically for updates.
To register and maintain an account with fan77, you must meet all of the following eligibility requirements:
Providing false information during registration, including false age, identity, or address details, is a serious violation and will result in immediate account suspension and forfeiture of any funds or winnings. fan77 may request identity verification documents at any time to confirm eligibility.
4.1 Registration Process: To create an account, you must provide accurate and complete information, including your full legal name, date of birth, residential address in Indonesia, valid email address, and mobile phone number. You must also create a secure password that meets our security requirements.
4.2 Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify fan77 immediately of any unauthorized use of your account or any other security breach. fan77 will not be liable for any loss or damage arising from your failure to protect your account information.
4.3 Account Restrictions: Each User is permitted to register and maintain only one account with fan77. Multiple accounts registered by the same individual (detected through matching personal information, payment methods, IP addresses, or device fingerprints) will be suspended, and only the original account may remain active at fan77's discretion.
4.4 Verification Requirements: fan77 reserves the right to request identity verification documents at any time, including but not limited to: government-issued photo ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment method ownership. Failure to provide requested documents within 14 days may result in account suspension and withdrawal restrictions.
4.5 Account Suspension: fan77 reserves the right to suspend or terminate any account without prior notice if we suspect fraudulent activity, violation of these Terms and Conditions, bonus abuse, collusion, use of automated software or bots, or any conduct deemed harmful to the integrity of our Services.
5.1 Accepted Payment Methods: fan77 accepts deposits via Indonesian Rupiah (IDR) through the following methods: bank transfers from BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, OCBC NISP, and Bank Danamon; e-wallet services including OVO, DANA, GoPay, ShopeePay, and LinkAja.
5.2 Deposit Limits: The minimum deposit amount is Rp 50,000 for major banks (BCA, BRI, BNI, Mandiri) and Rp 25,000 for e-wallet methods. Maximum deposit limits vary by payment method and account status. VIP members may request higher limits by contacting customer support.
5.3 Processing Times: Deposits made via bank transfer during banking hours (Monday-Friday, 08:00-16:00 WIB) are typically processed instantly. Deposits made outside banking hours may be delayed until the next business day. E-wallet deposits are usually instant regardless of time.
5.4 Withdrawal Requirements: To request a withdrawal, your account must be fully verified (KYC completed), and you must have met any applicable wagering requirements associated with bonuses or promotions. Withdrawals are processed to the same payment method used for deposits whenever possible.
5.5 Withdrawal Processing: Standard withdrawal processing time is 1-24 hours after approval for bank transfers to BCA, BRI, BNI, and Mandiri. First-time withdrawals may require additional verification and could take up to 48 hours. VIP Silver members receive priority processing within 12 hours; VIP Gold members receive express processing within 6 hours.
5.6 Withdrawal Limits: The minimum withdrawal amount is Rp 100,000. Maximum withdrawal limits depend on your account status and verification level. Standard accounts may withdraw up to Rp 50,000,000 per transaction; VIP accounts have higher limits as specified in the VIP program terms.
5.7 Anti-Money Laundering (AML): fan77 operates strict AML policies. Deposits must be wagered at least once before withdrawal. Funds cannot be withdrawn solely for the purpose of currency exchange or transfer. Suspicious activity may trigger additional verification or account restrictions.
6.1 General Bonus Terms: All bonuses, promotions, and special offers provided by fan77 are subject to specific terms and conditions that will be clearly disclosed at the time of the offer. These may include wagering requirements, time limits, game restrictions, maximum bet limits, and withdrawal conditions.
6.2 Wagering Requirements: Most bonuses require you to wager the bonus amount (and sometimes the deposit amount) a specified number of times before any winnings can be withdrawn. Wagering requirements typically range from 8x to 40x depending on the type of bonus and game category. Sports betting bonuses generally have lower requirements (8x-15x) compared to casino bonuses (25x-40x).
6.3 Game Contributions: Different games contribute differently toward wagering requirements. Slots typically contribute 100%, live casino games may contribute 10-20%, and some games may be excluded entirely. Specific contribution percentages are disclosed in each promotion's terms.
6.4 Maximum Bet Limits: When playing with an active bonus, maximum bet limits apply. Exceeding these limits may void the bonus and any associated winnings. Standard maximum bet limits are Rp 50,000 per bet for slots and Rp 100,000 per bet for sports betting, unless otherwise specified.
6.5 Bonus Abuse: fan77 reserves the right to void bonuses and confiscate winnings if we determine that bonus abuse has occurred. Prohibited activities include but are not limited to: opening multiple accounts to claim multiple bonuses, colluding with other players, using betting patterns designed solely to clear wagering requirements with minimal risk, and any strategy deemed exploitative rather than recreational play.
6.6 Opt-Out: You may opt out of receiving promotional bonuses by contacting customer support. Once you opt out, you will not be eligible for future promotional offers unless you explicitly request to opt back in.
7.1 General Betting Rules: All bets placed on fan77 are governed by the specific rules of each game or sport. You are responsible for understanding the rules before placing bets. Rules for sports betting, casino games, and other offerings are available in the respective game sections.
7.2 Bet Acceptance: fan77 reserves the right to refuse or limit any bet at our sole discretion. Reasons for refusal may include insufficient account balance, breach of betting limits, suspected fraudulent activity, or technical issues. All bets are considered accepted only when you receive on-screen confirmation.
7.3 Results and Settlements: All sports betting results are based on official statistics from recognized sports governing bodies. Casino game results are determined by certified Random Number Generators (RNGs) that undergo regular third-party audits. Once a bet is settled, the result is final unless a clear error is identified by fan77.
7.4 Obvious Errors: If an obvious error occurs (such as incorrect odds displayed due to technical malfunction, human error, or delay in updating), fan77 reserves the right to void the affected bets and refund stakes. This includes situations where odds are clearly mistaken compared to market standards.
7.5 Prohibited Activities: The following activities are strictly prohibited and will result in account termination: use of automated betting software, bots, or scripts; collusion with other players to gain unfair advantage; exploiting software bugs or system vulnerabilities; engaging in arbitrage betting across multiple platforms; manipulating or interfering with game outcomes; and any form of cheating or fraudulent behavior.
8.1 Age Verification: fan77 is committed to preventing underage gambling. You must be at least 21 years of age to use our Services. We may request government-issued identification at any time to verify your age. Accounts found to belong to individuals under 21 will be immediately suspended and funds forfeited.
8.2 Gambling Problems: fan77 recognizes that gambling can become problematic for some individuals. If you feel that gambling is negatively affecting your life, relationships, or finances, we encourage you to seek help immediately. Contact our customer support team to discuss self-exclusion options or visit our Responsible Gaming page for resources and support contacts.
8.3 Self-Exclusion: You may request self-exclusion from fan77 Services for any period of time, ranging from 24 hours to permanent exclusion. During self-exclusion, your account will be locked and you will not be able to access Services, deposit funds, or place bets. To request self-exclusion, contact our support team via live chat, WhatsApp, or email.
8.4 Deposit and Loss Limits: You may set daily, weekly, or monthly limits on deposits and losses through your account settings. Once set, limits take effect immediately. Requests to increase limits will be subject to a 48-hour cooling-off period before taking effect, while requests to lower limits are implemented immediately.
For complete information on responsible gaming tools and support resources, please visit our Responsible Gaming page.
9.1 Service Availability: While fan77 strives to provide uninterrupted Services, we cannot guarantee that the Website or Services will be available at all times. Technical difficulties, maintenance, server issues, or circumstances beyond our control may cause temporary interruptions. fan77 is not liable for any losses resulting from service unavailability.
9.2 Accuracy of Information: fan77 makes reasonable efforts to ensure that all information on the Website is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or timeliness of any information, including odds, statistics, or game results. You agree to verify important information independently.
9.3 Third-Party Content: The Website may contain links to third-party websites or services (such as payment processors or game providers). fan77 is not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is at your own risk and subject to their terms and conditions.
9.4 Maximum Liability: To the fullest extent permitted by law, fan77's total liability to you for any claims arising from your use of the Services, whether based on contract, negligence, or any other legal theory, shall not exceed the total amount deposited into your account during the six months immediately preceding the claim, or Rp 10,000,000, whichever is lower.
9.5 Indemnification: You agree to indemnify and hold harmless fan77, its operators, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms and Conditions, your use of the Services, or your violation of any applicable laws or third-party rights.
10.1 Customer Support: If you have any complaints, disputes, or concerns regarding fan77 Services, you must first contact our customer support team via live chat, WhatsApp, or email at [email protected]. We will make every reasonable effort to resolve your issue promptly and fairly.
10.2 Complaint Process: Formal complaints should be submitted in writing via email to [email protected], including your full name, account username, detailed description of the issue, relevant dates and transaction IDs, and any supporting documentation. We will acknowledge receipt within 24 hours and aim to provide a full response within 7 business days.
10.3 Escalation: If you are not satisfied with the initial resolution, you may request escalation to a senior support manager. Escalated complaints will be reviewed within 14 business days. fan77's decision on escalated matters is final and binding.
10.4 Arbitration: Any disputes that cannot be resolved through customer support shall be settled through binding arbitration in accordance with Indonesian arbitration laws. Both parties agree to waive the right to a trial by jury or to participate in class action lawsuits.
11.1 Voluntary Closure: You may close your fan77 account at any time by contacting customer support. Before closing your account, you must withdraw all remaining funds (subject to meeting any applicable wagering requirements). Once closed, your account cannot be reopened.
11.2 Termination by fan77: fan77 reserves the right to suspend or terminate your account immediately without prior notice if you violate these Terms and Conditions, engage in fraudulent activity, abuse bonuses, use multiple accounts, provide false information, fail to complete identity verification, or for any reason deemed necessary to protect the integrity of our Services.
11.3 Funds Upon Termination: If your account is terminated due to breach of these Terms and Conditions or fraudulent activity, fan77 reserves the right to confiscate any funds in your account, including deposits and winnings. If your account is closed in good standing, all legitimate funds will be returned to you after deducting any outstanding debts or obligations.
11.4 Inactive Accounts: Accounts with no login activity for 12 consecutive months will be classified as inactive. fan77 reserves the right to charge an administrative fee of Rp 50,000 per month on inactive accounts with remaining balances. You will be notified via email before any fees are applied.
These Terms and Conditions shall be governed by and construed in accordance with international gaming regulations and the laws applicable to online entertainment platforms serving Indonesian users. fan77 operates under internationally recognized licensing jurisdictions that permit online gaming services.
Any disputes arising from these Terms and Conditions or your use of fan77 Services shall be subject to the exclusive jurisdiction of competent arbitration bodies as specified in the Dispute Resolution section above. By using fan77 Services, you consent to this jurisdiction and waive any objections to venue.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
If you have any questions, concerns, or require assistance regarding these Terms and Conditions or any aspect of fan77 Services, please contact us through the following channels:
Our customer support team operates 24 hours a day, 7 days a week, including weekends and public holidays. Support is available in both English and Bahasa Indonesia. Operating hours are based on Western Indonesia Time (WIB, UTC+7).
For matters requiring formal documentation or legal correspondence, please send detailed written communication to [email protected] with "LEGAL MATTER" in the subject line. These inquiries will be directed to our legal and compliance department.
For more information about how we protect your personal data, please read our Privacy Policy.
To learn about responsible gaming tools and resources, visit our Responsible Gaming page.
For quick answers to common questions, check our Frequently Asked Questions (FAQ) page.
Explore additional resources or contact our 24/7 support team for personalized assistance with any questions about fan77 policies.