Privacy Policy

1. Introduction

Welcome to fan77's Privacy Policy. This document explains how fan77 ("we", "us", "our") collects, uses, protects, and handles your personal information when you access or use our website, mobile applications, and gaming services (collectively, the "Services"). At fan77, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly, securely, and in compliance with applicable data protection laws and international best practices.

We understand that trust is the foundation of our relationship with you. By providing this comprehensive Privacy Policy, we aim to give you complete visibility into our data practices so you can make informed decisions about using fan77 Services. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your information.

By creating an account or using fan77 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, please do not use our Services.

2. Scope and Application

This Privacy Policy applies to all users of fan77 Services, including visitors to our website, registered account holders, and anyone who interacts with our platform through any interface or device. It covers personal information collected through:

• Our website at https://fan77.cam and any associated subdomains
• Mobile applications (if applicable)
• Customer support channels (live chat, WhatsApp, email)
• Social media interactions with official fan77 accounts
• Marketing communications and promotional materials
• Third-party integrations such as payment processors and game providers

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our platform. We recommend reviewing the privacy policies of any external sites before providing personal information to them, as we are not responsible for their data practices.

3. Information We Collect

fan77 collects various types of information to provide, maintain, and improve our Services, ensure security, comply with legal obligations, and deliver personalized experiences. The information we collect falls into the following categories:

3.1 Information You Provide Directly:

• Account Registration Data: When you create a fan77 account, we collect your full legal name, date of birth, residential address in Indonesia, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may collect copies of government-issued identification (KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie photos for identity confirmation.
• Payment Information: When you make deposits or withdrawals, we collect bank account details (account holder name, bank name, account number), e-wallet information (account IDs for OVO, DANA, GoPay, etc.), and transaction records. Note that sensitive payment card information is handled by certified third-party payment processors and is not stored on fan77 servers.
• Communication Records: We retain transcripts of your interactions with our customer support team via live chat, WhatsApp, and email, including any issues reported, inquiries made, and feedback provided.
• Marketing Preferences: Your choices regarding receiving promotional communications, newsletters, and special offers from fan77.

3.2 Information Collected Automatically:

• Gaming Activity: We automatically log all gaming activity including bets placed, games played, wager amounts, win/loss records, bonus usage, and transaction history. This data helps us provide account statements, resolve disputes, and detect fraudulent behavior.
• Device and Technical Information: When you access fan77, we collect your IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and app version (if using mobile app).
• Usage Data: We track how you interact with our Services, including pages visited, time spent on each page, click patterns, feature usage, referral sources, and navigation paths through our website.
• Location Information: We collect approximate geographic location based on your IP address to verify that you are accessing our Services from within Indonesia and to comply with geo-restriction requirements.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and local storage technologies to recognize returning users, maintain session state, analyze trends, and improve user experience. See Section 6 for detailed information about cookies.

3.3 Information from Third Parties:

• Payment Processors: We receive confirmation of successful transactions, payment status updates, and fraud risk assessments from banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: We may use third-party identity verification providers to authenticate your documents and confirm your age and identity against official databases.
• Game Providers: When you play games from third-party studios, we receive gameplay data, session information, and win/loss results to update your account balance and gaming history.
• Fraud Detection Services: We work with specialized fraud prevention companies that provide risk scoring, device fingerprinting, and behavioral analysis to protect against unauthorized account access and bonus abuse.

4. How We Use Your Information

fan77 uses the collected information for legitimate business purposes that are necessary to provide our Services, comply with legal obligations, and enhance your gaming experience. Specific uses include:

4.1 Account Management and Service Delivery:

• Creating and maintaining your fan77 account
• Authenticating your identity during login and sensitive transactions
• Processing deposits, withdrawals, and other financial transactions in IDR (Indonesian Rupiah)
• Providing access to sports betting, live casino, slots, and other gaming products
• Tracking your gaming activity and maintaining accurate account balances
• Managing bonuses, promotions, and loyalty rewards
• Generating account statements and transaction histories

4.2 Customer Support and Communication:

• Responding to your inquiries via live chat, WhatsApp, or email
• Resolving disputes, investigating complaints, and addressing technical issues
• Sending important account notifications (password resets, withdrawal confirmations, policy updates)
• Providing customer service in English and Bahasa Indonesia during WIB timezone hours

4.3 Security and Fraud Prevention:

• Verifying your age (21+ requirement) and residential location (Indonesia)
• Detecting and preventing fraudulent activity, bonus abuse, collusion, and money laundering
• Identifying unauthorized account access and suspicious login patterns
• Enforcing our Terms and Conditions and protecting the integrity of our platform
• Monitoring for problem gambling behaviors to facilitate responsible gaming interventions

4.4 Legal and Regulatory Compliance:

• Complying with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
• Responding to lawful requests from government authorities and regulatory bodies
• Maintaining records required by gaming licenses and financial regulations
• Protecting fan77's legal rights and defending against legal claims

4.5 Platform Improvement and Personalization:

• Analyzing usage patterns to improve website design, navigation, and functionality
• Personalizing game recommendations based on your playing history
• Optimizing mobile experience for Indonesian users accessing via Android and iOS devices
• Testing new features and conducting A/B experiments to enhance user experience

4.6 Marketing and Promotional Communications (with your consent):

• Sending newsletters, promotional offers, and bonus announcements via email or SMS
• Notifying you of special events during Indonesian holidays (Independence Day, Idul Fitri, Chinese New Year)
• Providing personalized bonus offers based on your gaming preferences and VIP tier
• Inviting you to participate in tournaments, competitions, and loyalty programs

5. Information Sharing and Disclosure

fan77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

5.1 Service Providers and Business Partners:

We work with trusted third-party service providers who assist us in operating our platform and delivering Services. These partners have access to personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions.
• Identity Verification Providers: Third-party KYC services verify your identity documents against official databases to confirm age and authenticity.
• Game Providers: Licensed game studios (providing slots, live casino, and other games) receive anonymized or pseudonymized player data to deliver game content.
• Cloud Hosting and Data Storage: Secure server infrastructure providers host our databases and ensure data backup and disaster recovery.
• Customer Support Tools: Live chat platforms and CRM systems help us manage customer inquiries efficiently.
• Analytics and Monitoring: Website analytics providers help us understand user behavior and optimize our platform (these typically use aggregated, non-personally identifiable data).
• Fraud Prevention Services: Specialized security companies provide fraud detection, device fingerprinting, and risk scoring to protect against abuse.

5.2 Legal Obligations and Protection of Rights:

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms and Conditions or other agreements
• Protect the safety, rights, or property of fan77, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activity
• Respond to emergency situations involving potential harm to individuals

5.3 Business Transfers:

In the event that fan77 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transition. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

5.4 With Your Consent:

We may share your information with third parties if you have provided explicit consent for us to do so. For example, if you participate in a co-branded promotion with a partner company, we may share relevant information with that partner to facilitate the promotion.

5.5 Aggregated and Anonymized Data:

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This includes statistical information about user demographics, gameplay trends, and platform usage that helps us improve Services and may be shared with business partners or the public.

6. Cookies and Tracking Technologies

fan77 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Understanding these technologies helps you make informed choices about your privacy.

6.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser when you visit our website. They allow the website to "remember" your actions and preferences over time, so you don't have to re-enter information or re-configure settings each time you visit.

6.2 Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly. These enable core features like secure login, account authentication, session management, and shopping cart functionality. Without essential cookies, you cannot access your fan77 account or place bets.
• Performance Cookies: Collect anonymous information about how visitors use our website, such as which pages are most popular and how long users spend on each page. This helps us identify technical issues and optimize performance.
• Functional Cookies: Remember your preferences (language selection, currency display, game filters) to provide a more personalized experience. These cookies enhance usability but are not strictly necessary for core functionality.
• Targeting/Advertising Cookies: Track your browsing activity across websites to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising networks.

6.3 Managing Cookie Preferences:

Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies will prevent you from accessing certain features of fan77 Services, including logging into your account.

To manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies

6.4 Third-Party Tracking:

Some cookies on fan77 are set by third-party services we use (analytics providers, payment processors, game providers). These third parties are governed by their own privacy policies. We recommend reviewing their policies if you have concerns about third-party data collection.

7. Data Security Measures

Protecting your personal information is a top priority for fan77. We implement comprehensive technical, administrative, and physical security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

7.1 Technical Safeguards:

• Encryption: All data transmitted between your device and fan77 servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols, the same technology used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with 24/7 monitoring, fire suppression systems, and restricted physical access.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms (bcrypt or Argon2) and are never stored in plain text.
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our network infrastructure from external threats.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security weaknesses.

7.2 Administrative Safeguards:

• Access Controls: Personal data is accessible only to authorized employees and contractors who need it to perform their job functions. Access is granted on a need-to-know basis and regularly reviewed.
• Employee Training: All staff members receive training on data protection, privacy regulations, and security best practices.
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements that legally bind them to protect user information.
• Incident Response Plan: We maintain a documented security incident response plan to quickly address data breaches or security threats.

7.3 Your Role in Security:

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password that combines uppercase letters, lowercase letters, numbers, and symbols
• Never share your fan77 password with anyone, including customer support representatives
• Log out of your account when using shared or public devices
• Enable two-factor authentication (if available) for an extra layer of security
• Monitor your account activity regularly and report suspicious transactions immediately
• Keep your email account secure, as it can be used to reset your fan77 password

7.4 Data Breach Notification:

In the unlikely event of a data breach that affects your personal information, fan77 will notify you via email within 72 hours of discovering the breach, as required by data protection best practices. The notification will include details about what information was compromised, steps we've taken to address the breach, and recommendations for protecting yourself (such as changing your password).

8. Data Retention

fan77 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Retention Periods:

• Active Accounts: While your account remains active, we retain all associated personal information to provide ongoing Services.
• Inactive Accounts: If you do not log in for 12 consecutive months, your account is classified as inactive. We may delete non-essential data after 24 months of inactivity, while retaining core information for legal compliance.
• Closed Accounts: After you voluntarily close your account, we retain transaction records, identity verification documents, and communication history for 5 years to comply with financial regulations, tax laws, and anti-money laundering requirements.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we don't accidentally contact you again.

8.2 Legal and Regulatory Requirements:

Indonesian financial regulations, international gaming licenses, and anti-money laundering laws require us to retain certain records for specified periods (typically 5-7 years). We cannot delete this information earlier, even upon request, as doing so would violate legal obligations.

8.3 Secure Deletion:

When personal information is no longer required, we securely delete or anonymize it using industry-standard data destruction methods to ensure it cannot be recovered or reconstructed.

9. Your Privacy Rights

fan77 respects your privacy rights and provides mechanisms for you to access, control, and manage your personal information. Depending on your location and applicable laws, you may have the following rights:

9.1 How to Exercise Your Rights:

To exercise any of these rights, please contact our Data Protection Team at [email protected] with "DATA PRIVACY REQUEST" in the subject line. Include your full name, account username, and a clear description of your request. We will respond within 30 days and may require identity verification to protect your information from unauthorized access.

9.2 No Discrimination:

fan77 will not discriminate against you for exercising your privacy rights. You will not receive reduced service quality, denied access to features, or charged different prices for asserting your rights under data protection laws.

10. Children's Privacy

fan77 Services are strictly intended for adults aged 21 years and older, in compliance with Indonesian regulations regarding online gambling and gaming activities. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21.

During account registration, users must confirm they are at least 21 years old. We may request government-issued identification (KTP, passport, driver's license) to verify age at any time. If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information from our systems and permanently close the associated account. Any funds deposited by underage users will be forfeited in accordance with our Terms and Conditions.

Parents and guardians who believe their child has created a fan77 account should contact us immediately at [email protected] so we can take appropriate action. We encourage parents to monitor their children's internet usage and use parental control software to prevent access to gambling sites.

11. International Data Transfers

fan77 primarily serves users located in Indonesia. However, some of our service providers, data processing facilities, and business partners may be located outside of Indonesia. When we transfer your personal information internationally, we take steps to ensure it receives adequate protection in accordance with applicable data protection laws.

11.1 Transfer Safeguards:

• We use Standard Contractual Clauses approved by international data protection authorities
• We select service providers located in countries with adequate data protection frameworks
• We require contractual commitments from third parties to protect your data with security measures equivalent to those described in this Privacy Policy

By using fan77 Services, you consent to the international transfer of your personal information as described in this section.

12. Changes to This Privacy Policy

fan77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes that significantly affect how we handle your personal information, we will notify you through one or more of the following methods:

• Email notification to the address associated with your account
• Prominent notice on our website homepage or account dashboard
• Pop-up notification when you log in to your account

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of fan77 Services after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

For minor, non-material changes (such as clarifications, formatting updates, or contact information updates), we may not provide advance notice but will update the "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact fan77's Data Protection Team through any of the following channels:

• Email: [email protected] (please include "PRIVACY INQUIRY" in the subject line)
• Live Chat: Available 24/7 on every page of the fan77 website
• WhatsApp: Contact our customer support team (number provided in your account dashboard)

Our Data Protection Team operates 24 hours a day, 7 days a week, including weekends and public holidays. Support is available in both English and Bahasa Indonesia. We aim to respond to all privacy inquiries within 24-48 hours, though complex requests may require up to 30 days for full resolution.

For formal data protection complaints or concerns that cannot be resolved through customer support, you may have the right to lodge a complaint with a supervisory data protection authority in your jurisdiction. We encourage you to contact us first so we have an opportunity to address your concerns directly.